Frequently Asked Questions
 How can I contact ChennaiOnlineGrocery.com?
 How do I place an order ?
 Can I order a grocery which is not in your Storefront at present?
 How do I make payments?
 Is my credit card number secure?
 Do you accept International credit cards for deliveries within India ?
 How is the item delivered ?
 What if there has been a change in the recipient's address?
 Are the items delivered as per the display on the webpage?
 How can I confirm that the item has been delivered on-time ?
 How much time do you take to deliver after the payment has been made ?
 Why Should I register with ChennaiStore?
 Can I send some personal greeting/message along with the gift ?
 Can the recipient send me a return message ?
 Is there any Shipping charges involved?
 What if I have to cancel my order ?
 What if the ordered item is out of stock or not available for shipping ?
 What is ChennaiOnlineGrocery's Return / Refund Policy ?
 What about the Privacy of my information ?
How can I contact ChennaiOnlineGrocery.com ?
ChennaiOnlineGrocery.com
175, 6th Street
Kumaran Colony
Chennai – 600026
Phone: +91 44 2372-0105
Email : contact@chennaionlinegrocery.com
How do I place an order ?
Please select the required category on the left hand side, select appropriate quantity and weight then click the 'Add' button. Selected groceries will be added into shopping cart. Finally register you billing and shipping details and select payment option to complete your grocery order. We will proceed with your delivery and intimate confirmation of the same to you.
Please visit How to order online
Can I order items which is not in your Storefront at present?
We do offer you the facility of making a special request through our Special Request Option. We will deliver these items along with your other items and collect cash upon delivery
How do I make payments?
You can pay with your credit card or debit card or Net banking facility.
If you don't wish to pay by Card, you can also use our Cash On Delivery (COD) method. For more details contact us contact@chennaionlinegrocery.com
Is my credit card number secure?
Your Credit Card details are accepted through the SSL protocol. All transactions are secured, powered by CGI script capable of processing Credit Card transactions insuring that the information is encrypted before it is transmitted.
Do you accept International credit cards for deliveries within India ?
Yes, we accept all Indian/ International Visa, MasterCard, and American Express credit cards and debit cards.
How are the iteme delivered ?
All the items will be neatly packed after quality check and hand delivered by our special delivery team throughout Chennai.
What if there has been a change in the recipient's address?
You must inform us of this change at least 1 day before the date of delivery or your order may be delivered to the wrong address for which we will not be held responsible.
Are the items delivered as per the display on the webpage?
The products will match the image on the webpage as the images have been sourced from the vendors from whom the final order is going to be sourced. But ChennaiOnlineGrocery, reserves in its absolute discretion, to deliver a similar / alternate product for reasons beyond its control and the same will be notified to the customer
How can I confirm that the item has been delivered on-time ?
After the delivery we'll send you a confirmation of Delivery by email. It shall contain information on date, time of delivery, name of recipient, return message from the recipient for you, etc.
How much time do you take to deliver after order has been made ?
We normally deliver within 24 hours time from the time you placed your order except Sunday and Public holidays.
Why Should I register with ChennaiOnlineGrocery.com?
Registered user may enjoy the benefits like Order Tracking System, Address Book, Regular updates about the latest products and various offers available at ChennaiOnlineGrocery.com. Once you registered with us, the next time purchases will be easier, in a way the system will be automatically loaded in the billing information and delivery details from the address book.
Can I send some personal instruction about my order ?
Yes, you can send personal instruction. Just type in your message in the message box in the order form.
Is there any Shipping charges involved?
There is no Delivery charges involved right now.
What if I have to cancel my order ?
All orders placed can be cancelled if the cancel requests is placed within 12hrs from the time the order is placed.
What if the ordered item is out of stock or not available for shipping ?
In case if an ordered item is not available for shipping or if it is out of stock, ChennaiOnlineGrocery would promptly inform the buyer by email or phone.
What about the Privacy of my information ?
We consider the privacy of our customers very important. We are in the business of serving you, not selling your information. Your name, address information, and credit card information are collected only to fulfill your order. We will occasionally send email to our customers notifying them of special promotions or significant changes to our web site. If you do not wish to have notifications sent to you, just send us an email with "Do not send me email" as the subject.
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