ChennaiOnlineGrocery Terms and Conditions
In using the ChennaiOnlineGrocery.com shopping service, you (The User) are deemed to have accepted the terms and conditions listed below. ChennaiOnlineGrocery reserves the right to modify these terms and conditions at any time.We also request the customer to go through refund policies carefully and be aware of them. Also we strongly urge to print a copy of the below mentioned terms and conditions for any future reference.
1. ChennaiOnlineGrocery will try to deliver the products as per the specifications given on the order form by the user, it fully reserves a right to deliver a similar or alternate product for reasons beyond it's control and any such action shall not be deemed as bad-delivery.
2. ChennaiOnlineGrocery will deliver the Product ordered through us in perfect condition.
3. We will start to process the order right away once you place the order successfully with us. Please give us one day time for secured and proper delivery.
4. When you opt Cash On Delivery we always try make a confirmation about the over phone before delivery. Exact amount of Cash will be collected when the order is delivered. If there is any chnage of mind or canceling the order during the delivery time will not be accepted
5. Every care shall be taken to deliver the goods to the intended recipient. But ChennaiOnlineGrocery shall not be held responsible for any wrong delivery of the product based on the address given by the customer or if any person imposes to be the actual recipient and takes delivery of goods.
6. All prices and availability of products are subject to change without prior notice by ChennaiOnlineGrocery.com
7. ChennaiOnlineGrocery reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or Out of Stock' status. This shall be regardless of whether the order has been confirmed and/or payment been levied via credit card. In the event the payment has been processed by ChennaiOnlineGrocery.com the same shall be credited to your credit card account and duly notified to you by email.
8. In a credit card transaction, you must use your own credit card. ChennaiOnlineGrocery will not be liable for any credit card fraud. The liability to use a card fraudulently will be on the user and the onus to 'prove otherwise' shall be exclusively on the user
9. Any request for cancellations of orders once duly placed on the site, shall not be entertained.
10. The product/services provided on this site are without warranties of any kind either expressed or implied and ChennaiOnlineGrocery disclaims all or any of them to the fullest extent. Any warranties or After Sale Services if any offered by the Manufacturers/Vendors on any product shall be serviced directly by such Manufacturer/Vendor and ChennaiOnlineGrocery shall not be under any obligation to ensure compliance or handle complaints.
11. The Courts at Chennai shall have exclusive jurisdiction in any proceedings arising out of this agreement.
Return Policy and Cancellation
12. If order is processed and delivered the items won't be taken back or replaced unless there is a reaonable manufacturing issue.
13. If the delivery is not executed during first attempt due to incorrect or insufficient address, recipient not at home, address found locked or refusal to accept, the customer shall still be charged for the order. No refunds would be entertained for such items.
14. Please note that cancellations have to be made within 12 hours after placing an order. For canceling your order, you will have to get in touch with our customer support executive by sending an email to contact@ChennaiOnlineGrocery.com and giving the reference of your order number. In case we receive a cancellation notice and till that time the order has already been processed by us, the order cannot be cancelled. ChennaiOnlineGrocery has complete right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by ChennaiOnlineGrocery and accept ChennaiOnlineGrocery decision regarding the cancellation.